Customer Service

ChicUnderThings assures complete customer satisfaction! Please see the items listed below to answer questions regarding shipping and returns and security measures. If you have additional questions, feel free to contact us.   Orders of in-stock items are shipped within 2-3 days, excluding weekends and holidays. Below is information about shipping methods and transit times.  

Regular Shipping :  

 First Class Mail $5.95 - (4-10 Business Days)  

USPS Priority Mail $5.00 - $9.00 Depending on weight

(4-7 Business Days) 

Fed Ex Ground: $8.95 - $17.95 depending on weight 

(2-7 Business Days) 

Express Shipping (U.S residents only)

For faster delivery, we offer 2 Business Day and Next Business Day delivery in the United States only via Federal Express shipping does not deliver to PO, APO/FPO boxes. <b>**</b>Next day shipping does not mean you will receive your item the next day after order was placed.

2-Day Shipping: $15.00 

Next Day Shipping: $20.00 

Canadian Shipping :

We will ship your order via Fed Ex Canadian. Standard delivery times are 3-7 business days.

Canadian Shipping / Handling: $30.00   

Outside the U.S. and Canada : 

We offer two types of international shipping. Fed Ex International Expedited which takes 5-7 business days depending on the destination country. We also offer Fed Ex International Express which takes 1-3 business days depending on the destination country. Fed Ex cannot deliver to PO Boxes. 

Please Note : Your billing and shipping information must be the same for international shipments. 

Fed Ex International Expedited (5-7 Business Days): $35.00 

Fed Ex International Express   (1-3 Business Days): $50.00 

We offer shipping to: 

Customs Fees (if applicable): 

Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. We are unable to predict or control customs charges as they are levied by the destination country. 

Backorders : 

Due to our extensive selection of styles, sizes, and colors, some items may periodically be backordered. We will contact you within 24 hours (excluding weekends and holidays) if any portion of your order is backordered. Once your order is shipped, we will send you an email confirmation including a tracking number.