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Refund, Returns and Cancellation Policies : We sincerely hope that you’ll be 100% pleased with your purchase, however we understand that sometimes there may be a need to return or exchange something. You may return unworn, unlaundered items within 30 days of delivery. Please make sure all tags and packaging are intact. Due to health code regulations, underwear, and hosiery must be unopened and unworn. We will process your return / exchange within 10 business days and notify you once we have done so. If you requested a refund, we will process it on the original credit/debit card used for the purchase. All clearance items are final sale and are not returnable. Return / Exchange Shipping Fees: You are responsible for return shipping fees. If you are exchanging an item, standard shipping fees will apply. In the unlikely event that you receive damaged goods, or items that you did not order, it is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping if it is a result of our error. How to Return Your Purchase Please follow these steps to successfully return your purchase: • Replace the item in the packaging in which it was received. This is the original brand packaging in which each item is wrapped. • If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, please use a sturdy box to prevent damage while in transit. We are not responsible for damage to products in transit sent back to us. • To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and traceable method (such as UPS, FedEx, Certified mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary. Many carries offer low cost ground shipping and allow you to trace your delivery. Return Fees (if applicable): Sometime your return may be subject to a fee. Following are the situations under which these fees may apply: • Orders returned after 30 days are subject to a 20% Restocking Fee if return is accepted. • Please note that ChicUnderThings may refuse any return if it does not meet the Return guidelines: Once returned item has been received we will credit you in full. Please return items to: ChicUnderThings Attn:Returns P.O. Box 1135 Laveen, Arizona 85339
Frequently Asked Questions: How do I return something? To return an item, please view our complete Return Policy to make sure that the item(s) meet our returns criteria. Once processed, we will issue a credit for the returned items onto the credit card that was originally used after item is received. How do I exchange an item? To exchange an item, please view our complete Return Policy to make sure that the item(s) meet our returns criteria. We will credit the returned items back onto the card that was originally used. Please include a note specifying what items you would like us to ship to you. Also be sure to include your credit card number and expiration date as we do not keep it on file. How do I know if an item is on clearance and is non-returnable? All clearance items are clearly marked on the website and on your receipt. once I send back my return, how long does it take for the credit to appear on my account? Once we receive your return, it may take up to 2 weeks to process. When we process it, we will email or call you to let you know that your card has been credited. Credits can take up to 72 hours to post to your card depending on the type of card and issuing bank. Do you have a printed catalog? Due to our frequently expanding list of products, we currently do not have a printed catalog. All of our products can be found on the website. Do you offer gift-wrapping? No, we currently have no Gift Wrapping services. Please feel free to contact us if any questions you have were not listed. For more information email us @ Or write us @ ChicUnderThings P.O Box 1135 Laveen, Arizona 85339 Send us an e-mail to get the quickest response. We will try our best to reply within 24 hours of your message. -Thank you for your patronage. |
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